TIMOTHY ANGEL

Hello there! Welcome to my portfolio. I've been in the Customer Service, Travel and Events Industry for almost 4 years in different areas. Based on my work experiences, I am always willing to learn new skills and I am indeed a fast learner and works with passion. If you are in need of a reliable assistant, I am definitely the one that you are looking for as I've got the confidence that I am the best fit for the job that you offer.

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PROFESSIONAL HISTORY

Past Positions

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August 2019 - PRESENT

PROCESS ASSOCIATE (UNITED AIRLINES)

Makes reservation over the phone using EZR reservation system for flight transactions.
Answers phone inquiries on domestic & international travel as well as visa & passport application.
Being updated on our on-going packages & promotions whether through phone booking or online booking and inform clients, respectively.
Handles complain(s)/concern(s) of guests and be able to resolve it in a professional manner.

March 2019 - July 2019

CONTINUING MEDICAL EDUCATION (CME) BUSINESS PARTNER - EXTERNAL

Conducting initial communication and correspondence to the relevant brand team, medical societies and medical doctors (MDs) regarding the event, such information to be discussed and provided by the Sanofi.
Handle all logistical arrangements (including accommodation, banquets, and transportation details).
Coordinate overall the arrangements for hotels, caterers, car rentals, travel agency to the CME Event management team
Provide overall logistical support and coordination during the event, which also includes receipt and distribution of promotional materials from the company, reception duty during the entire event and obtaining feedback forms from the participating MDs at the end of the event.
Account for and return of all promotional materials after the event and confirmation of
delivery of all CME logistics.
Accompanying person of Key Opinion Leaders for out-of-town CME activities

April 2016 - July 2019

TRAVEL CONSULTANT (OUTBOUND DIVISION)

Handled Blue Horizons Top Accounts

Handled Several Corporate Accounts (Metrodrug Inc, Mead Johnson Nutrition Philippines, Tuv Rheinland, Japan Foundation, ICRC, Bhtt Walk-Ins & Phone-Inns, Sagittarius Mines Inc,

European Union, Giz (Deutsche Gesellschaft Für Internationale Zusammenarbeit).

Makes reservation over the phone using SABRE reservation system for flight transactions.

Answers phone inquiries on domestic & international travel as well as visa & passport application.

Being updated on our on-going packages & promotions whether through phone booking or

online booking and inform clients, respectively.

Handles complain(s)/concern(s) of guests and be able to resolve it in a professional manner.